Refund & Cancellation Policy

At Pivut, we are committed to delivering high-quality coaching experiences and transformational journeys for individuals and organizations. This Refund & Cancellation Policy outlines the terms applicable to our services, including executive coaching, leadership development programs, workshops, assessments, and customized organizational interventions.

1. Service Nature

As our offerings are primarily service-based, customized, and resource-intensive in nature, refunds and cancellations are governed by the level of preparation, scheduling, and delivery already undertaken by our team.

2. Cancellation by Client

a. Individual Coaching Sessions

• Cancellations made more than 48 hours before a scheduled coaching session may be rescheduled at no additional cost.
• Cancellations made within 48 hours of the scheduled session may be treated as a completed session and may not be eligible for refund or rescheduling, except in exceptional circumstances at the sole discretion of Pivut.

b. Workshops, Group Coaching, and Leadership Programs

• For cancellations made 14 days or more before the program start date, up to 75% of the advance payment may be refunded, after deduction of administrative and preparation costs.
• For cancellations made within 14 days of the program start date, no refund shall be applicable unless otherwise agreed in writing.

c. Assessments and Diagnostic Services

Once assessments such as VIA, Trust Mapping, Behavioral Diagnostics, or any customized evaluation tools have been initiated, no refund shall be applicable.

3. Advance Payments

Advance payments made for reserving coaching slots, program blocks, workshops, or consulting engagements are considered commitment fees and may be non-refundable depending on the stage of engagement and resource allocation.

4. Cancellation by Pivut

In the rare event that Pivut is unable to deliver a scheduled session or program due to unforeseen circumstances, clients will be offered either:

• A full reschedule at mutual convenience, or
• A proportionate refund for the undelivered portion of the service.

5. No Refund for Completed Services

No refunds shall be issued for services already delivered, including completed coaching sessions, workshops conducted, assessments administered, consulting hours utilized, or digital deliverables shared.

6. Subscription or Retainer-Based Engagements

For ongoing monthly retainers or subscription-based services, cancellation requests must be submitted in writing at least 30 days in advance. Refunds for partially utilized billing periods shall not be applicable unless explicitly agreed.

7. Exceptional Circumstances

We understand that unforeseen situations may arise. Any request for exception will be reviewed fairly and solely at the discretion of Pivut management.

8. Contact for Refunds or Cancellations

For any cancellation or refund-related queries, please contact:

Pivut
Email: connect@pivut.ai
Phone: +91-99166 07464

All requests must be submitted in writing via email for formal review and processing.

By engaging with our services, clients acknowledge and agree to this Refund & Cancellation Policy. Pivut reserves the right to modify this policy at any time without prior notice.